If an item is damaged during shipping or has manufacturer defect, please email us at email@example.com within 5 days of receiving the item. Please provide pictures of the damage and description when you send your email. We’ll try to work with the distributor to get a replacement, but this usually takes time so please be patient as we are also waiting with you. If replacement is not possible, you’ll receive a partial or full refund, this will depend on how bad your item’s damaged.
Please take note that damage to an item’s packaging does not make the item damaged. Damaged boxes such as dent, bent lid, or crushed corners during shipping are not considered refundable and will not be accepted in returns as this is beyond our control. Reset assured that we do our best to protect and pack the items properly for extra protection and safety.
The product must be sent back in its original packaging the same way it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, inner plastic, outer shipment box as well as the shipping carton, just the way it was sent to you. If the returned items arrives with excessive damage due to improper packing, a damaged product fee will be required. You must contact us at firstname.lastname@example.org before shipping an item back. Any item returned to us as “refused” or “return to sender” will be subject to a 25% fee to cover our costs.
Please email us at email@example.com before sending the item back. We will not refund any items sent back to us without any prior email about the concern.